Enquiry routing
Validate an incoming enquiry and route it to the agreed destination. Avoid silent loss and duplicate tasks.
AUTOMATION & INTEGRATIONS
Connect your tools.
Simplify the work between them.
Reduce repetitive handoffs with workflows that move information between the systems you already use. Account for what happens when something needs attention.
WORKFLOW MAP / ILLUSTRATION
01 Enquiry received
↓02 Validate & route
↓03 Create the next task
Exceptions → a visible review queue.
Illustration only—not a connected system.
LESS REPETITION. MORE VISIBILITY.
Start with one repeatable handoff.
Appointments & reminders
Connect supported booking events to the next action. Confirm provider access and notification consent.
Documents & reporting
Move agreed information between tools with clear ownership, logging and an exception path.
DESIGN FOR THE EXCEPTION
What happens when a system says no?
A useful integration includes errors, retries, duplicate detection and a human fallback—not only the happy path.
- Confirm API permissions and provider restrictions
- Define source of truth and allowed fields
- Agree rate limits, retries and alerts
- Document credential ownership and handover
- Estimate subscription and usage costs separately
INVESTMENT
Connect what matters first.
Why there's no price list here
A workflow between two supported systems is a very different job from a multi-system rollout — we scope the systems, triggers and exception handling before quoting.
What we check first
Which systems, whether their APIs support what you need, and what should happen when something needs a human. See Pricing for our published website prices.
A PRACTICAL PATH TO LAUNCH
Good work starts with
a clear plan.
No vague scope. No promise to build everything at once.
Discover
Understand your users, workflow and what needs to improve.
Plan
Agree the first useful version, budget, milestones and exclusions.
Build & Test
Review progress and test the experience and key workflows.
Launch & Support
Confirm handover, access and ongoing responsibilities.
AUTOMATION QUESTIONS
A few useful answers.
Which tools can you connect?
Whatever you already use, checked for API access first — we don't promise support for a tool until its access and limits are confirmed.
What happens when something fails?
Agreed error handling and a visible review queue for exceptions — not a silent failure.
Are licence and usage fees included?
No — third-party licence and usage costs are quoted separately from our workflow fee.
Who owns the workflow once it's built?
Ownership and handover are confirmed in your project agreement, same as any other deliverable.
Can you connect more than two systems?
Yes, but a multi-system rollout is scoped as a larger project, not the standard one-workflow engagement.
LET’S MAKE THE NEXT STEP CLEAR
Have a project in mind?
Tell us what you want to build—or what is not working today.
Discuss Your Project